This website is for Certified Health Practitioners only, or health/ fitness professionals with a Certificate in Hair Tissue Mineral Analysis study. If you have taken an HTMA course and do not have an official Certificate of Completion; please contact your educator for a letter of completion that you may use to submit your registration.

To become a Vykon Customs Practitioner, you can apply on our website.  You will require a PDF or JPG of your practitioner certification. Once your application is submitted, we will review your application. Please allow 2-3 business days for approval process.

When you are approved you will receive further instructions on getting started with your new Vykon Customs account.

If you do not receive your response, please make sure to check your spam folder.

A normal turn-around time for an application to be processed is approximately 2-3 business days.

We do not restrict access to our shop to practitioners from any location. There are some limitations where Vykon Customs can be shipped to, however.

This website is for Certified Practitioners only, and those health or fitness professionals with a Certificate in Hair Tissue Mineral Analysis study.  If you have taken an HTMA course and do not have an official Certificate of Completion; please contact your educator for a letter of completion that you may use to submit your registration. 

Trainees can apply for a student account. This allows them to order for themselves or immediate family and they are only able to ship to their billing address. You will be required to sign a contract regarding the account limitations.

Your dashboard has numerous resources to help guide you. You will also have the opportunity to schedule complimentary onboarding calls with the Practitioner Success Team.

All customs are best before 12 months from the compounding date. All our products will include an expiry date, clearly labelled on the back panel. We do not recommend using products past the expiration date on the product’s sticker.

Yes, just make sure the liquid is not boiling hot (like a tea), as heat starts the degeneration process and will affect the efficacy of the minerals and vitamins. If it is lukewarm for example, that should be no problem.

Our custom formulas include vitamins and minerals that may interfere with the absorption of prescription medications.

We recommend taking your supplements at least 2 hours before or after other medications. We always recommend following the direction of your healthcare practitioner.

The serving size and daily dose will vary, depending on your formula . You should always refer to the back label of your formula for specific serving instructions.

We offer our formulas for various age groups and demographics. Each base formula is created specifically for the needs of the demographic. We offer Adults, Tweens, Kids, Toddlers, Infants, Pregnancy, and Breastfeeding formula bases.

Yes, because of the titration process at the beginning of your protocol, your formula will last longer than the quoted duration.

We offer a wide range of products outside of our custom formulas - please visit our retail website vykonsupplements.com to shop for our ready made products.

Yes! Both our liquid probiotics are vegan.

All Vykon products are produced in a Health Canada licensed lab facility based in Ottawa, Ontario, Canada. The lab is cGMP compliant, has strict quality assurance and uses third-party testing to validate the identity and purity of all ingredients.

Our lab is cGMP compliant and is licensed under Health Canada with strict quality assurance protocols.

All ingredients in every custom are tested for heavy metals, microbiology and contaminants. We have strict protocols in place to ensure that quality of the raw materials are maintained. In addition to custom compounding, we also do larger batch production and each of those batches is tested after production for microbiology and heavy metals.

We strive to ensure we use as many certified organic ingredients as possible. Approximately 95% of our herbals are organic, and if not organic, then they are non-GMO. For example, our kelp is knotted wrack from the North Atlantic and is certified organic. All of our flavourings have been hand-picked and are 100% natural. Many supplement companies use fillers and artificial flavours. We refuse to use anything artificial in any of our Vykon products.

We take allergies very seriously.  We will process any allergy sensitive order at the beginning of the day after a deep clean in the lab and make all efforts to minimize any potential cross contamination.

We do have three potential major allergens in our facility:

• Dairy - In our New Zealand Whey Protein Isolate
• Shellfish - In our Glucosamine Sulfate
• Fish - In our Hydrolyzed Marine Collagen

We cannot guarantee that our products have not come in contact with these allergens as they are in the same facility, but as previously mentioned we take all precautions to minimize cross contamination as much as possible.

We manufacture any orders with allergies and sensitivities first thing in the morning after a deep clean has been performed in the lab, so that any potential allergens (such as whey protein), are not open inside the lab until the formula has been compounded fully. 

Our lab is not a gluten free facility.

We do have three potential major allergens in our facility:

• Dairy - In our New Zealand Whey Protein Isolate
• Shellfish - In our Glucosamine Sulfate
• Fish - In our Hydrolyzed Marine Collagen

We cannot guarantee that our products have not come in contact with these allergens as they are in the same facility, but as previously mentioned we take all precautions to minimize cross contamination as much as possible.

We offer canine, feline, equine and human test kits. Your test kit will be sent directly from our headquarters with full instructions on how to collect your sample.

The test kits include a hair and weight scale, sample collection envelope, requisition form, as well as a guide to taking the hair sample with mailing instructions.

Each test kit will include full instructions on how to prepare for your hair sample, a scale to measure your sample, and an envelope to return your sample for testing. Please scan the QR code located on the scale for full video tutorials on taking your hair sample.

We do offer direct shipping or drop shipping directly to your clients.

We comply with international shipping regulations and may be unable to ship to certain countries due to restrictions. If you are experiencing issues with shipping to a certain destination, please contact our team at orders@vykoncustoms.com.

Order processing times will vary depending on the type of product, especially for custom formulations. For full details, please refer to our Shipping Terms.

We accept all major credit cards. We are not equipped to accept HSA or FSA cards directly from your clients. Your clients may be eligible to submit their purchases for reimbursement through their HSA/FSA accounts.

We do not offer direct billing at this time.

Practitioners will be able to view the status of any order from their dashboard. Once an order is shipped they will receive a tracking number for the shipment.

We offer worldwide shipping through DHL and FedEx, with both standard and expedited options available.

For full details, please refer to our Shipping Terms.

International orders may be subject to customs fees, import taxes, or duties imposed by the destination country. These charges are not included in our shipping fees and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more details. Refusal to pay these fees may result in the package being returned and addition charges may apply.

For full details, please refer to our Shipping Terms.

Our refund policy depends on the type of product purchased. For complete details, including eligibility and instructions, please refer to our Refund & Return Policy. If you have any questions, feel free to reach out to our support team—we’re here to help!